Our Policies

OFFICE HOURS: Our office hours are Monday through Friday, 9:00 a.m. until 5:00 p.m. 

Guests can reach us after hours and on weekends by calling 575.257.3881 or 325.650.1131 and leaving a voicemail. 

RESERVATIONS: Reservations may be made by phone, email, Internet booking, or in person. A credit card is required for the initial fee which is due upon booking. Excluding our winter season, the initial booking fee is equal to one night's stay plus tax. The balance of the stay is due on the evening before arrival and check-in; this amount may be paid with credit card or cash. Non-payment will result in forfeiture of the reservation and of the booking fee. If a reservation is made 48 hours or less prior to check-in, the full amount of the stay will be required. 

*When booking online, a request is sent to us before any payment is taken. When we receive the request, we review it and apply appropriate discounts and off-site cleaning fees and pet fees when applicable. 

*Excluding holidays, a two night minimum is required to book a cabin. 

PAYMENT: We accept American Express, Discover, MasterCard, Visa, and cash. We do not accept personal checks.

DISCOUNTS:

  1. Discounts will not be applied after we receive the final payment. Please let us know if you qualify for a discount prior to that!

  2. During the Thanksgiving holiday (Wednesday - Sunday) and the Christmas holiday season (December 15 - January 3) discounts will not be given. 

  3. Discounts cannot be combined but we will always apply the discount of the greater value when booking.

 

WINTER RESERVATIONS: During our winter holiday season (December 1 - January 5), an initial fee equal to 50% of the entire stay (room rate, tax, pet fee, and extra person fee if applicable) is due at the time of booking; the balance is due December 1. Any reservations made for this season on or after December 1 must be paid in full at the time of booking. Both the booking fee and balance are non-refundable.  

 

CANCELLATIONS: Guests who cancel at least 60 days before check-in will get back 100% of the amount you have paid less a $35.00 processing fee. If you cancel between 30 and 60 days before check-in, you will get back 50%. Cancellations less than 30 days prior to check-in will receive no refund.
    *  Early departures will not be refunded, and no-shows will be charged the full amount of the reservation.
    *  This policy does not affect the winter reservation cancellation policy as explained above.

    >> For cancellations due to COVID-19, we are issuing gift certificates that are good for 12 months (from the

        date of original reservation) and negotiable after 12 months if federal, state, and/or local officials are 

        still restricting travel due to COVID-19. The gift certificates will be for the full amount the guest has paid

        at the time of cancellation. We will not be charging a processing or cancellation fee in these cases and

        will waive the 60/30 day/48 hour rules that normally apply.        

       

SEASONAL RATES AND REQUIREMENTS: We have two seasons with higher room rates. They are November 17  through January 5 and May 25 through September 15. Our cabins book early for these two seasons, and it is advisable to book as early as possible.

Thanksgiving Day and Christmas Day are closed to arrivals and departures. 

Please see below for the seasonal nightly minimum requirements:

Spring Break (March 9 - 22): Three night minimum

Labor Day Weekend: Three night minimum

Thanksgiving Week (November 24 - December 1): Three night minimum

Christmas Holiday (December 10 - 28): Five night minimum

New Year Holiday (December 29 - January 5): Three night minimum

 

CHECK-IN / CHECK OUT:

Check-in time is 3:00 p.m. Occasionally and dependent upon availability, we may allow an earlier check-in. This is entirely at the discretion of management and may incur a fee; please call or email to inquire if an earlier check-in is possible.

Check-out time is 11:00 a.m. For the sake of our staff and other guests, we ask that this time is respected. However, depending on the season and availability, an extended check-out time may be allowed with prior management approval and, possibly, an additional charge. Check-outs later than 11:00 a.m. without prior management approval will result in a $50.00 per hour fee.

  • Thanksgiving Day and Christmas Day are closed to arrivals and departures. 

  • During the Thanksgiving holiday (Wednesday - Sunday) and the Christmas holiday season (December 15 - January 3), early check-ins and late check-outs will not be allowed. 

FIREWOOD (October 1 - March 1):

Firewood upon request. We will start you out with two bundles and fire starters upon request. You may also buy firewood in town. (We recommend Alberston's Market at 721 Mechem Drive.) 

DAMAGE: Any damage to or loss of Noisy Water Lodge cabins and property while they are occupied is the responsibility of the guest/s and will be charged to the credit card on file. We ask that the cabins are treated with the same care and respect as a personal residence and that they are left in the same condition in which they are found including the placement of furniture and appliances. Failure to do so will result in the necessary fees to restore the property to its prior condition.

*We ask that our guests notify us immediately if damage to any of the property is evident

or occurs during their stay. We also request to be notified immediately of non-functioning appliances or maintenance/mechanical issues to ensure a comfortable stay for all guests. We want all our guests

to enjoy their stay and want to do our part to ensure that! We cannot address these

issues or remedy them after the guest departs. 

 

PETS: Pets are welcome in all our on-site cabins and in several off-site cabins with prior approval. The pet fee is $25.00 per pet. Bringing pets without notice or to cabins where pets are not allowed will result in extra fees or eviction. On-site there are pet waste stations with bags and receptacles. We also have extra bags in the office. Please use them! If you find others have not, contact the office and we will address the issue and clean up the mess. We also ask that you do not allow pets on the beds or furniture and that you kennel them if you leave them alone in the cabin. If your pet causes damage to the property or furnishings, we will charge the card on file for repair or replacement. Your credit card will be charged a minimum of $50 if your pet necessitates a carpet or upholstery cleaning. We reserve the right to limit the number of animals in a cabin. Additionally, we ask that all pets be kept on a leash at all times when outside the cabins. 

 

HOT TUBS: Several of our off-site cabins have hot tubs which may be used by approved guests and at their own risk. Use of hot tubs by non-approved guests is prohibited. Children must be supervised at all times. Pets are never allowed in the hot tubs. We ask that they remain closed (cover on) when guests are away from the cabin and when not in use for prolonged periods of time. If a hot tub must be drained, cleaned, and refilled due to debris and filth, the guest will be charged a minimum of $50.00 cleaning fee. If a guest renders a hot tub non-functioning due to misuse, a repair or replacement fee will be charged. We check the hot tub before every arrival and immediately upon departure. We do not charge for normal use which necessitates our regular cleaning and refreshing of water and chemicals -- only when there is excessive debris that requires hours of work to prepare for the next guest. We thoroughly clean the hot tubs, draining and refilling when necessary, on a regular basis between guest visits. 

 

CONDUCT: We reserve the right to limit the number of guests in our cabins. We want all our guests to enjoy the beauty of our surroundings without conflict or disruption. Because noise carries a long distance here and to preserve the tranquility of the Upper Canyon, please observe the 10:00 p.m. - 9:00 a.m. "quiet time." All music and conversation should be kept to a respectful volume/minimum outdoors and indoors. Disturbing, disrespectful noise or activity will be addressed. Management reserves the right to have offending parties removed. Furthermore, management reserves the right to have removed any guests who misrepresent their identity, size of party, or engage in any unlawful or disrespectful behavior. 

 

FIRE: Fire is a serious and potentially destructive hazard in the Upper Canyon, particularly during very dry conditions. We ask that all guests familiarize themselves with our policy regarding fire and smoking, year-round. Pit or free-standing fires are never allowed. (Please see our Smoking Policy below.)
                                   We also ask that you follow the local fire restrictions, as well, which can be found here:

https://www.ruidoso-nm.gov/fire-restrictions/

To report a fire, please call 911 immediately.

Please call the office after you have made the emergency call. 

Most of our cabins have fireplaces and all have outdoor barbecues. We ask that you do not use any liquid accelerants in either. Use wood and starter blocks only in the wood-burning fireplaces. Do not attempt to burn wood or any other material in the gas fireplaces and propane barbecues. Failure to follow these guidelines will incur a minimum fee of $250.00. Please make sure fireplace screens are in place when enjoying a fire as burns to the carpet will result in a charge to the credit card on file for repair, cleaning, or replacement. During winter, we initially stock the cabins with firewood and a starter block. Additional firewood is available at the office for $5.00 a bundle; starter blocks are free.

 

SMOKING: All cabins are non-smoking inside. For some cabins, we allow smoking on the deck only and provide a receptacle for cigarette butts. Other cabins are strictly non-smoking on any part of the property. There will be additional charges equaling $250.00 if there is evidence of smoking inside any of the cabins or where it is prohibited or if smoking material is not properly discarded where smoking is allowed. Fire is always a concern in the canyon, so please do not throw spent cigarettes on the ground or throw them out the window of your vehicle. There are times that smoking is prohibited by city order. To keep everyone and the environment protected, please be aware of area smoking bans and refrain from any smoking. If an unintended fire occurs inside or outside the cabin, please call 911 immediately and then contact us. 

 

WILDLIFE: Wild animals roam the area freely and are part of the beauty of the Upper Canyon. Please do not leave food on the decks or throw it outside. Do not attempt to feed any of the wild animals for their protection and yours. When throwing away trash in the dumpsters, please always close the lids. During most of the year, black bears often wander onto the property and surrounding areas. These bears are wild and potentially dangerous. Do not attempt to approach any bear or to lure them with food. Failure to follow these guidelines may result in serious injury to you or others.

 

DEPARTURE ETIQUETTE: Before departure/checking out, please ensure the kitchen is free of dirty dishes and left-over food (inside the refrigerator and anywhere inside or outside the cabin). All dirty towels may be placed in the bathtub or on the bathroom floor (or in the laundry room if applicable). Please bag all trash and throw away in any of the large tan dumpsters. To locate the nearest dumpster please call us at 575.257.3881 (after hours and weekends - 325.650.1131). If you are somehow prevented from doing these common courtesies, please compensate the housekeeper monetarily. If the cabin is left excessively dirty with trash or food left inside or out, an additional cleaning fee will be charged. 

 

INSURANCE AND LIABILITY: All guests are responsible for their own safety and property and should educate themselves with regard to the mountainous environment and weather conditions. The owners of Noisy Water Lodge do not assume liability for the loss, theft, damage, or injury (minor or fatal) to persons or their personal property. Guests agree to indemnify and hold the owners harmless for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with guests’ use and occupancy of the rental property, including but not limited to claims for personal injury or property damage/loss. Guests are hereby made aware that our insurance does not cover their personal property or persons, nor does it cover damage done by guests. By booking a cabin with Noisy Water Lodge, guests are responsible for and agree to all the conditions listed in all policies. 

1013 Main Rd, Ruidoso, NM 88345 |  575.257.3881   |  After Hours: 325.650.1131
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Ann Lanzante, Qualifying Broker and Owner, Alegria Properties, LLC 
505.920.6386
AlegriaHomeManagement.com

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